At Zooh Fashion, we prioritize delivering your orders in a timely and transparent manner. Our shipping process ensures that your orders are delivered within 6 to 7 working days, with constant updates provided at every stage of the process.

1. Order Confirmation and Processing:

Once you place an order with Zooh Fashion, you will receive an order confirmation via email or WhatsApp, detailing your purchase. Your order will be processed and dispatched as soon as possible, and this usually takes between 1 to 2 working days. Please note that weekends and public holidays may affect the processing time.

2. Shipping Timeframe:

The estimated delivery timeframe for all Zooh Fashion orders is 6 to 7 working days. However, shipping times may vary based on your location, external factors, or unforeseen circumstances (e.g., weather delays or customs clearance). While we aim to adhere to the delivery time estimates, we advise our customers to allow a slight variance for any unexpected delays.

3. Order Tracking:

To provide transparency and peace of mind, Zooh Fashion allows you to track your order from the moment it’s shipped. After dispatch, you will check on website

4. Updates and Notifications:

At Zooh Fashion, we believe in keeping our customers informed. You will receive timely notifications via email about the status of your order. These updates will include shipment details, estimated delivery dates, and any delays or changes that might arise during the process. Our commitment to customer communication ensures that you always have up-to-date information regarding your purchase.

5. Customer Queries and Support:

Should you have any questions or concerns about your order, Zooh Fashion provides multiple avenues for support. You can reach out to us through our dedicated chat board, where our customer service team is available to answer your queries. Whether it's tracking issues, concerns about delivery, or general inquiries, our team is ready to assist you. Additionally, for more immediate communication, you can send us a message on WhatsApp, and our support team will get back to you as soon as possible.

6. Delayed or Lost Shipments:

While we work with trusted delivery partners to ensure that your orders arrive on time, there may be rare instances where packages are delayed or lost in transit. In such cases, Zooh Fashion will make every effort to locate the package and expedite its delivery. If your package is declared lost, we will issue a full refund or send a replacement, depending on your preference.

7. Damaged or Incorrect Orders:

We take pride in the quality of our products and packaging. However, if you receive a damaged item or if your order is incorrect, please contact our customer service team immediately via the chat board or WhatsApp. Zooh Fashion will work with you to resolve the issue promptly, whether by offering a replacement or a refund, depending on the situation.

8. Return Policy:

If for any reason you are unsatisfied with your purchase, Zooh Fashion offers a hassle-free return process. You may initiate a return within 1 days of receiving your order, provided that the item is unused, undamaged, and in its original packaging. To initiate a return, please contact our customer service team, and they will guide you through the process. Upon receiving your returned item, we will inspect it and issue a refund or exchange, depending on your preference.

9. Contact Us:

We are here to help you! If you have any questions about your order, shipping times, or need further assistance, feel free to reach out through the chat board on our website or message us . Our customer service team is committed to ensuring your shopping experience with Zooh Fashion is smooth and enjoyable.

Thank you for choosing Zooh Fashion, and we look forward to serving you again soon!